PUBLIC POLICY

Privacy Policy

Effective August 24, 2026

BayForge Delivery respects your privacy. This policy explains what we collect, why we use it, and the choices available when you use our local delivery website, customer order pages, driver tools, business partner services, and support channels.

Information we collect

Depending on how you use BayForge, we may collect your name, mobile phone number, email, pickup information, delivery destination, order details, instructions, payment status and transaction references, delivery photos and attachments, customer communications, business partner information, driver and operational information, and website or app technical information such as device, browser, logs, and security data. Payment-card details are entered into Stripe's secure checkout and are not stored by BayForge in ordinary application forms.

How we use information

We use information to price and process delivery requests, operate and document delivery services, communicate order status, send authorized transactional SMS, process payments, provide customer support, prevent fraud or abuse, maintain accounting and operational records, improve BayForge Delivery, and meet legal obligations.

Service providers and disclosures

BayForge may use operational service providers for SMS and communications, payments, hosting, mapping, website and app infrastructure, storage, security, and similar functions. These providers may process information only as needed to provide those operational services. We may also disclose information when required by law, to protect safety or rights, or in connection with a lawful business transaction.

Business and address search may use Google Maps Platform. Google may process search terms and technical information under the Google Privacy Policy. See the Google Privacy Policy.

Mobile phone numbers, SMS consent records, and SMS opt-in information are not sold or shared with third parties or affiliates for their marketing or promotional purposes.

Transactional SMS choices

If you opt in, BayForge may send delivery-request confirmations, secure order links, payment notices, driver and delivery updates, verification codes, and customer-support messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of purchase. An SMS-based feature such as phone verification requires the specific verification message when you choose to use it.

Promotional SMS choices

BayForge sends promotional text messages only after a person provides separate, affirmative marketing consent. Promotional messages may include local delivery deals, special offers, and BayForge updates. Marketing consent is not required to request or purchase a delivery. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. An opt-out does not erase the historical consent record that BayForge may retain for compliance and audit purposes.

Retention, security, and your choices

We retain information as reasonably needed for delivery operations, customer support, safety, accounting, disputes, and legal obligations. We use reasonable safeguards, but no online system is guaranteed to be completely secure. You may contact us to ask about, correct, or request deletion of eligible personal information. Some records may be retained when required for legitimate business or legal purposes.

Contact BayForge Delivery

Email: bayforgeservices@gmail.com
Phone: (925) 596-4021
Website: BayForgeDelivery.com