SERVICE TERMS
Terms & Conditions
Effective August 24, 2026
These terms govern use of BayForge Delivery's local delivery services. By submitting a request or using the service, you agree to these terms.
Requests, quotes, and acceptance
A request is not confirmed until BayForge accepts it. Quotes use the standard car/driving route mileage from pickup to drop-off, regardless of the courier's vehicle or actual route. Routes over 10 miles require manual review. The customer must provide accurate pickup, drop-off, contact, readiness, and order information. Material changes after acceptance may require Dispatch review and a revised price.
Pickup, delivery, and availability
Customers are responsible for ensuring an order is ready and lawful to transport and that someone can receive it when required. Delivery times are estimates and may be affected by traffic, weather, merchant delays, incorrect information, access restrictions, safety, or service interruptions. BayForge may decline prohibited, dangerous, illegal, improperly packaged, or operationally unsuitable deliveries.
Business and address search may use Google Maps Platform and is also subject to the Google Maps Platform Terms of Service.
Payment, purchases, tips, cancellations, and refunds
Delivery fees, surcharges, merchandise purchases, and explicit tips are shown separately when applicable. Secure Stripe checkout is the primary payment method. Driver-handled or cash purchases require the customer to reimburse the merchandise amount and pay the stated delivery charges. Tips are optional and must be explicitly designated. Cancellation and refund eligibility depends on timing, work already performed, purchases made, and other nonrecoverable costs. Contact Dispatch promptly with payment or cancellation concerns.
Business partner accounts
Approved partners may use saved pickup information and, when authorized, weekly invoicing. Partners remain responsible for accurate requests, authorized use, and timely payment of invoices and adjustments.
SMS terms
By opting in to BayForge Delivery transactional SMS messaging, customers may receive text messages related to delivery requests and services, including request confirmations, secure order links, payment notifications, driver updates, pickup and delivery status updates, verification codes, and customer support communications.
Message frequency varies depending on delivery activity.
Message and data rates may apply.
Reply STOP to opt out.
Reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchase.
Carriers are not liable for delayed or undelivered messages.
Promotional SMS terms
Customers who separately opt in to BayForge promotional SMS may receive recurring text messages with local delivery deals, special offers, and BayForge updates. Message frequency varies. Message and data rates may apply. Consent is not required to purchase. Reply STOP to unsubscribe or HELP for help. BayForge does not enroll a customer in promotional SMS solely because the customer placed a delivery request.
Service limitations and liability
To the extent permitted by law, BayForge is not responsible for losses caused by inaccurate customer information, merchant acts, inaccessible locations, prohibited items, events outside reasonable control, or indirect or consequential damages. Nothing in these terms limits rights that cannot legally be waived. Contact us promptly so we can review any delivery problem fairly.
Contact and privacy
Email: bayforgeservices@gmail.com
Phone: (925) 596-4021
Read our Privacy Policy.